Terms of Service

1. Agreement

By using freshmyhome.com you agree to these terms. If you do not agree, please do not use the site.

Fresh My Home is a service brand operated by Krovance LLC, a Florida limited liability company. In these terms, “Fresh My Home”, “we”, “us” and “our” refer to Krovance LLC as the operator of the Fresh My Home service. Any agreement you enter into through this site is with Krovance LLC.

2. Booking requests are requests

Submitting the booking form creates a booking request. It is not a confirmed appointment. A cleaning is only scheduled once we confirm availability, scope and price with you, at which point the status of your request changes from Requested to Confirmed.

We may decline a request - for example if the address is outside the area we can cover, if we have no availability on your date, or if the work is outside what we do.

3. Service area

We currently serve parts of Palm Beach County, Florida. Coverage is strongest in West Palm Beach, Palm Beach Gardens, Wellington, Lake Worth Beach and Royal Palm Beach. Being inside the county does not guarantee that we can serve your address on your requested date.

4. Pricing and payment

Prices are quoted based on the information you provide. If the home differs materially from what was described - significantly larger, in substantially worse condition, or requiring work outside the agreed scope - we will contact you before continuing and may adjust the quote or reschedule.

We do not currently take card payments through this website. No charge is created by submitting a request. Payment arrangements are confirmed with you directly. If online payment is added later, the terms covering it will be published here first.

5. Access, scheduling and cancellations

• You are responsible for providing safe, lawful access to the property at the agreed time, and for telling us about parking, gate codes, alarms and pets.
• If our cleaner cannot get in, or the home is unsafe to work in, we may treat the visit as a cancellation.
• Please give us as much notice as you can if you need to reschedule or cancel. Recurring plans have no contract and no cancellation fee.
• We may reschedule for weather, illness or other circumstances outside our control, and will tell you as early as we can.

6. Your responsibilities as a customer

• Give accurate information about your home and your contact details.
• Secure valuables, fragile items, cash and sensitive documents before a visit.
• Tell us in advance about hazards, pests, mold, or biohazards - we do not perform remediation work.
• Treat cleaners professionally and respectfully. We will end service for harassment or unsafe conditions.

7. What is not included

Unless we agree otherwise in writing, our cleanings do not include exterior window washing, heavy clutter or debris removal, pest control, mold or biohazard remediation, moving heavy furniture or appliances, work requiring ladders above standard reach, or cleaning of areas that are unsafe to access.

8. Cleaner applications

Submitting an application does not create employment, a contract, an engagement, or any guarantee of acceptance, hours, jobs or income. We review applications at our discretion and may accept or decline any application.

Cleaners are generally expected to arrive with the ordinary supplies and equipment needed to complete accepted jobs unless Fresh My Home states otherwise for a specific job. The working relationship, its classification and any written agreement are determined separately from this website, and nothing on this site is a final determination of worker classification.

You must be at least 18 years old to apply, and the information in your application must be accurate.

9. Your account

Accounts are created through Google Sign-In. You are responsible for the security of the Google account you use to sign in and for activity that happens under your account. Tell us promptly if you believe your account has been used without your permission.

You may not attempt to access another person’s bookings, application or account data, probe the site for vulnerabilities without permission, submit automated or bulk form entries, or use the site to send unlawful, fraudulent or abusive content.

10. Content you submit

You keep ownership of the information you submit. You give us permission to store and use it to operate the service - reviewing requests, scheduling cleanings, assigning cleaners and responding to you. You confirm that you have the right to share the information you submit.

11. Availability of the site

We aim to keep the site available but do not guarantee uninterrupted access. Features may change, and we may suspend or discontinue parts of the site.

12. Limitation of liability

To the fullest extent permitted by Florida law, Fresh My Home is not liable for indirect, incidental, special or consequential damages arising from your use of the site. Nothing in these terms limits liability that cannot lawfully be limited.

If something goes wrong during a cleaning, contact us promptly and we will work with you in good faith to make it right.

13. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Disputes will be handled in the courts serving Palm Beach County, Florida.

14. Changes

We may update these terms. The date at the top of the page shows when they last changed, and continuing to use the site after a change means you accept the updated terms.

15. Contact

Questions about these terms can be sent through our contact form.