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Fresh My Home

How it works

No phone tag. No vague quotes. No surprises.

Booking with Fresh My Home is a short online form and a real confirmation from a person. Here is every step, including what happens after you hit submit.
Book a Cleaning

Booking

Four steps, about five minutes.

  1. Step 01

    Choose your cleaning

    Standard, deep, move-out, Airbnb turnover, or something custom. Each option explains what it covers so you can pick with confidence.

  2. Step 02

    Pick your date

    Choose a preferred date, an arrival window that works for you, and whether you want this once or on a repeating schedule.

  3. Step 03

    Tell us about your home

    Bedrooms, bathrooms, square footage, pets, parking and access notes. The details help us send the right cleaner with the right amount of time.

  4. Step 04

    We handle the rest

    We review your request, confirm availability and final details with you, then match a cleaner and get your home taken care of.

After you submit

What actually happens next.

We do not pretend a request is automatically confirmed. Availability is checked by a person, and you will always know which stage your cleaning is at.
  1. 1

    You get a reference number

    As soon as your request is submitted you receive a booking reference such as FMH-7K2Q-4M9X. It appears in your account and on every message we send about that cleaning.

  2. 2

    We review the details

    A real person reads your request. If something is unclear - access, parking, an unusual add-on, a date we cannot cover - we come back to you rather than guessing.

  3. 3

    We confirm availability and price

    Once we know we can cover your date and area, we confirm the final details and the quoted amount with you. Your request status moves from Requested to Confirmed.

  4. 4

    A cleaner is assigned

    We match a cleaner who works your area and can meet your window. The status moves to Assigned, then In Progress on the day, then Completed.

Getting your home ready

None of this is required, but each one gives your cleaner more time on the work that actually shows.

  • Clear counters and floors of loose items where you can
  • Put away anything fragile or valuable
  • Let us know how to get in and where to park
  • Tell us about pets so we can plan around them

Payment, honestly

We are not taking card payments through the website yet. Your booking request carries no charge, and we confirm the quoted amount and how to pay it directly with you before your cleaning.

When online payment goes live, it will appear in your account alongside the same booking reference you already have.

Start a booking request